Privacy Commitment

Data We Gather

We gather and manage various types of personal information, including:

How Your Information Is Used

We utilize your personal information for these key purposes:

• Service Provision (Contract Fulfillment):
  • We handle the processing and management of your vehicle rental bookings and contracts. This includes verifying your identity to confirm compliance with our rental criteria. We also streamline the vehicle collection and return procedures. Additionally, we oversee payment transactions, including deposits and any applicable charges.
• Customer Communication for Contractual Obligations in Thetford:
  • We send booking confirmations and updates, along with key rental information. We address your inquiries and offer customer support. We inform you of any changes to our services or policies.
• Marketing Permissions and Legitimate Interest:
  • We will send promotional offers, newsletters, and service updates with your consent or based on our legitimate interests. You may opt out at any time.
• Service Enhancement for Customer Experience:
  • Evaluating website interactions to refine user experience and functionality. Researching to improve our vehicle fleet and service offerings.
• Legal Compliance and Obligations:
  • Adhering to local legal and tax regulations. Protecting against fraud and ensuring service integrity. Addressing disputes and upholding our terms of service.

Data Sharing Policies

Your Personal Information Sharing

• Service Partners: Third-party partners assist us in providing our services, including payment processors, IT support, and maintenance. They are bound by contracts to safeguard your information.

We do not share your personal information with third parties for marketing.

Data Protection Measures

We employ various technical and organizational safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures consist of encryption, access controls, secure servers, and routine security evaluations. However, it is important to recognize that no internet transmission or electronic storage method can guarantee complete security.

Data Retention Policy

At Car Hire Thetford, we keep your personal information only for as long as needed to meet the objectives for which it was gathered. This includes compliance with legal, accounting, and reporting obligations. The duration for which we retain information depends on its specific type and the context in which it was processed.

Your Rights Explained

Your rights under UK data protection laws in Thetford

• Access to Your Information: Obtain a copy of your personal information on file.

For assistance with your rights, please reach out to us below.

Cookies and Tracking Practices

Our website utilizes cookies and similar technologies to improve your experience, monitor site traffic, and customize content. You have the option to adjust your cookie settings directly within your browser. This enables you to control how information is collected and used during your visits.

Policy Changes

We will periodically revise this Privacy Policy to accommodate changes in our practices or legal obligations. Any updates will be displayed on this page along with a new "Last Updated" date. We recommend that you check this policy regularly for any modifications.

Contact Information

For inquiries regarding our Privacy Policy and data practices, contact us: